Front Desk Receptionist

About the role

Sulimha Durbar, a heritage boutique hotel and museum in Patan, is seeking a Front Desk Receptionist to be the first point of contact for guests. This full‑time, on‑site position combines traditional hospitality duties with the promotion of Newari cultural heritage.

Key responsibilities

• Warmly welcome guests, provide culturally informed introductions, and manage check‑in and check‑out procedures.
• Handle guest inquiries, special requests, and complaints, ensuring high satisfaction.
• Provide information about local heritage sites, restaurants, and transportation options.
• Coordinate airport transfers and travel arrangements as needed.
• Manage reservations through booking platforms, email, phone and walk‑ins, verify payments and enforce cancellation policies.
• Maintain accurate guest records, prepare daily arrival/departure reports, and process cash, POS and online payments.
• Collaborate with housekeeping to ensure room readiness and update room status.
• Identify and report suspicious or fraudulent bookings.

Required profile

• Strong interpersonal skills and ability to interact positively with guests and team members.
• Currently pursuing or holding a Bachelor’s degree in a related field.
• Experience in receptionist duties, customer service, and hospitality preferred.
• Excellent verbal and written English communication.
• Attention to detail, problem‑solving ability and comfort working in a heritage‑focused environment.

Required skills

• Proficiency with booking systems and reservation software.
• Experience handling POS transactions and online payment platforms.
• Comfort using standard office equipment such as telephones and computers.