Front Desk Representative

About the role

Tradersware Nepal, a Kathmandu-based company that helps Nepali wholesalers, retailers and e-commerce sellers import goods from China and India, is hiring a Front Desk Representative. This is a full-time, on-site position in Kathmandu focused on reception and front-office support.

Key responsibilities

• Greet visitors, answer phone calls, manage inquiries and direct clients to the right team members.
• Handle reception desk operations and maintain visitor logs.
• Coordinate basic reservations or appointments and respond to customer questions about the company's services.
• Manage incoming and outgoing communication and give clear information about the company's offerings.
• Keep the front office area organized and presentable.
• Support routine administrative tasks such as handling mail, updating records and assisting with documentation.

Required profile

• Previous experience in a front desk, hospitality or customer-facing role is beneficial.
• Ability to work on-site in Kathmandu, manage multiple tasks and stay organized under busy conditions.
• Fluency in Nepali and good command of English is an advantage.

Required skills

• Customer service, reception duties and clear verbal and written communication.
• Phone etiquette: answering calls promptly, forwarding calls and recording messages.
• Basic reservations and appointment coordination, including calendar management.
• Basic computer proficiency (email, office applications) and comfort with phone and messaging tools.