Front Office Host (Guest Service Associate)
Mercure Hotels · Katmandou
Job description
About the role
You will be the first point of contact for guests, creating a welcoming atmosphere from the moment they arrive. As a Host, you ensure an exceptional guest experience throughout their stay.
Key responsibilities
- Consistently offer a professional and friendly greeting and provide engaging service.
- Assist guests with food and beverage menu items in an informative and helpful way.
- Follow outlet policies, procedures and service standards.
- Adhere to all safety and sanitation policies when handling food and beverage.
Required profile
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem‑solving abilities.
- Ability to work well under pressure in a fast‑paced environment.
- Ability to work cohesively and collaboratively as part of a team.
What we offer
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through Accor Academies.
- Opportunities to develop your talent and grow within the property and across the world.
- Chance to make a difference through CSR activities such as Planet 21.
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Published 1 hour ago
Expires 1 month from now
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Mercure Hotels
Katmandou