Group Operations Officer

About the role

We are seeking a proactive and highly organized Group Operations Officer to oversee day‑to‑day operations across a diverse portfolio of businesses, including research firms, consulting agencies, restaurants and other ventures. Reporting to the Founders, you will act as the central hub for coordination, ensuring consistency, efficiency and compliance throughout the group.

Key responsibilities

• Conduct regular meetings with managers and focal persons to identify operational and management issues.
• Monitor staff discipline, attendance, punctuality, workplace behaviour, performance and compliance with organisational systems.
• Follow up on delayed work, poor customer handling, weak coordination and recurring operational problems.
• Support managers in taking corrective actions and ensure agreed actions are implemented.
• Coordinate recruitment, onboarding, probation reviews and performance assessments across the group.
• Develop and improve SOPs, policies, checklists, reporting formats and other management systems.
• Maintain organisational culture and basic management standards consistently across all entities.
• Review monthly operational and expenditure reports, highlighting areas needing management attention.
• Collaborate with finance staff on operational and cost‑control issues (non‑accounting).
• Guide managers on administrative, procurement, vendor and supplier matters.
• Work closely with the Restaurant General Manager on staffing, discipline, systems and operational challenges.
• Prepare concise management updates for the Founders and escalate only matters requiring founder‑level decisions.

Required profile

• Master’s degree in Management, Business Administration, Finance, Human Resource Management or a related discipline.
• 3‑5 years of experience managing a branch, department, business unit or multiple teams/functions.
• Background in operations, administration, HR, organisational management or business management.
• Experience working across different departments or business units is an advantage.

Required skills

• Strong organisational and follow‑up abilities.
• Problem‑identification and proactive solution‑seeking.
• Confidence handling staff discipline and difficult workplace conversations.
• Capability to manage managers and hold teams accountable.
• Effective communication and interpersonal skills.
• Ability to develop practical systems and SOPs.
• Basic understanding of budgets, expenses and financial controls.