Housekeeping Associate - Hotel Industry

About the role

A hotel in Sauraha, Chitwan is looking for a Housekeeping Associate. The position suits candidates with 1-2 years of hotel or resort housekeeping experience, and freshers who have completed training are also welcome.

Key responsibilities

• Clean, service and prepare guest rooms and bathrooms to brand standards, including turndown service.
• Make beds, replenish linen, amenities and minibar items according to the room checklist.
• Clean public areas, corridors, lifts and back-of-house areas as allocated.
• Handle guest requests promptly and courteously, logging and escalating special requests or complaints.
• Report maintenance issues, damages and lost-and-found items to the supervisor without delay.
• Operate and maintain housekeeping equipment, trolleys and cleaning chemicals safely, following COSHH and hygiene guidelines.
• Maintain the confidentiality and security of guest belongings and room keys.
• Support the laundry and linen room with sorting, counting and distribution when required.
• Follow environmental practices such as water, energy and waste conservation.

Required profile

• Diploma or certificate in Hotel Management / Housekeeping.
• 0 to 2 years of housekeeping experience in a hotel or resort; freshers with training are welcome.
• Knowledge of room cleaning procedures, linen handling and chemical safety.
• Good communication in Hindi and basic English.
• Warm, polite, discreet and guest-focused attitude; team player, punctual, well-groomed and reliable.