International Airline Ticketing Officer (Amadeus GDS) – Morning & Night Shifts

About the role

A call center in Kamaladi is hiring four International Airline Ticketing Officers to work on morning or night shifts. The preferred profile has experience in international ticketing with Amadeus; non-experienced candidates with very strong academic results are also considered. Customers are mainly from the United States, so most calls happen at night. Intensive hands-on training is given before assignment, with a stipend during training. Interviews start on a rolling basis.

Key responsibilities

• Sell tickets by phone, email and in person, and cross-sell tickets, travel packages and insurance
• Provide high-quality customer service at all times
• Explain routing, visa rules and transits
• Handle refunds, re-issuance and cancellations of air tickets, escalating difficult cases to seniors and airline staff
• Calculate the best fares and optimal routes
• Maintain cost sheets, develop social media messages and complete other sales and tracking tasks

Required profile

• Bachelor's degree (final year running or completed)
• At least one year of experience
• Fluent written and spoken English and Nepali at business level
• Excellent academic record at bachelor's level
• Ability to work evening, night or weekend shifts; night shift (8:00 PM to 6:00 AM) is mandatory for selected candidates
• Minimum two-year commitment

Required skills

• International airline ticketing
• Communication
• Time management and multitasking

What we offer

• NPR 30,000 to 35,000 per month for night shift; NPR 25,000 to 28,000 for morning and evening shifts
• Rigorous in-house training in ticketing, customer interaction and ticketing sales
• Stipend during the training period