Sales Support Officer

About the role

The Sales Support Officer provides administrative, documentation and coordination assistance to the Sales and Installation teams for elevator and escalator projects. Based in Gairidhara, the role ensures accurate processing of sales orders, LC documentation and shipment paperwork, acting as the main liaison with OTIS India and internal departments.

Key responsibilities

• Receive, verify and maintain sales quotations, contracts, MDRs and related documents; ensure completeness and proper authorization.
• Coordinate order confirmation, pro‑forma invoices and Letter of Credit preparation with OTIS India and internal stakeholders.
• Distribute final drawings and technical documents to preparatory and installation teams and keep proper records for LC and shipping purposes.
• Prepare monthly order and scheduling forecasts, monitor shipment status and communicate changes to relevant departments.
• Manage filing, electronic and physical record‑keeping of all sales, finance and logistics documents.
• Schedule and document meetings with OTIS India, prepare agendas, minutes and follow‑up on action items.
• Maintain office supplies inventory and support general administrative tasks.

Required profile

• Civil Engineering degree.
• Prior experience in the elevator or escalator industry is preferred.
• Experience in sales support, coordination or technical sales is an advantage.
• Ability to work independently with minimal supervision.

Required skills

• Strong documentation and record‑management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in MS Office and relevant ERP/system applications.
• Effective written and verbal communication.
• Good coordination, follow‑up and problem‑solving skills.