Senior Receptionist

About the role

The Senior Receptionist will be the first point of contact for visitors, students and partners at our Kathmandu office, ensuring a welcoming and professional environment while supporting daily administrative operations.

Key responsibilities

• Manage the front desk, greet visitors and students, and maintain a professional reception area.
• Answer and direct phone calls, handle high call volumes with proper etiquette, and take accurate messages.
• Schedule appointments, maintain visitor logs, and coordinate with counseling and operations teams.
• Handle incoming and outgoing mail, support basic clerical tasks, and assist with event coordination and document preparation.

Required profile

• Strong communication skills in English and Nepali, both spoken and written.
• Proven experience in receptionist or administrative roles, preferably within education or consultancy.
• Excellent customer service orientation with empathy and solution‑focused support.
• Reliable, detail‑oriented, and able to manage time and multiple tasks efficiently.

Required skills

• Proficiency with basic computer applications such as MS Office, email, and calendar tools.
• Familiarity with standard office equipment (phone systems, printers, scanners).