Service Co-Ordinator (Executive)

About the role

A Service Co-ordinator (Executive) is needed in the Kathmandu Valley, Nepal, to coordinate daily service activities between clients, technicians and the service team. The role covers reporting, follow-up and liaison with clients and internal departments.

Key responsibilities

• Coordinate daily service activities among clients, technicians and the service team.
• Maintain and update Daily Service Reports (DSR), service records and technician attendance.
• Track service requests, technician job status, site visits and pending assignments.
• Follow up with clients on service schedules, technician visits and job updates, and with technicians on timely completion of jobs.
• Prepare service reports and documentation for management review.
• Coordinate with internal departments on spare parts, materials, billing and other service needs.
• Escalate customer complaints, delays and technical issues to the concerned manager.

Required profile

• Bachelor's degree in Management or a related field.
• 1-2 years of experience in service coordination, administration, customer service or a related field.
• Based in or around Kathmandu Valley; organized, proactive and able to work in a team.

Required skills

• Proficiency in MS Excel and MS Office.
• Knowledge of Daily Service Reports (DSR) and attendance tracking.
• Strong coordination, communication, follow-up, record-keeping and problem-solving skills.