Service Coordinator
Nexora Dynamics Pvt. Ltd. · Katmandou
Job description
About the role
We are seeking a proactive, responsible, and detail‑oriented Service Coordinator to manage daily service operations, support technicians, and ensure timely follow‑up on customer requests.
Key responsibilities
- Coordinate daily service activities and technician schedules.
- Maintain Daily Service Reports (DSR) and service records.
- Monitor technician attendance, field visits, travel, and job status.
- Handle customer inquiries and communicate service schedules.
- Follow up on pending jobs and unresolved customer complaints.
- Collaborate with the Service Head and technicians to ensure smooth service operations.
Required profile
- Bachelor’s degree in Business Administration or related field.
- At least 1 year of experience in customer support.
- Good communication, coordination, and organizational skills.
- Proactive attitude, sense of responsibility, and attention to detail.
Required skills
- Basic knowledge of MS Office.
- Excel.
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Published 3 hours ago
Expires 1 month from now
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Nexora Dynamics Pvt. Ltd.
Katmandou
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