Technical Client Support
PRIXA · Katmandou
Job description
About the role
Third Factor AI, part of PRIXA, is looking for a Junior Technical Client Support specialist to ensure smooth deployment and operation of AI‑powered identity verification systems for banks, telcos and government agencies in Nepal.
Key responsibilities
- Assist client technical teams during UAT, validate API integrations and prepare test scripts.
- Provide on‑call support on launch days, monitor error rates, and act as the first point of contact for client technical teams.
- Handle L1/L2 support tickets from acknowledgement to resolution and maintain a knowledge base of known issues.
- Support QA activities by running regression tests after platform updates and writing clear bug reports.
Required profile
- 1‑2 years of experience in technical support, QA or a similar role (internships count).
- Comfortable reading API documentation, HTTP logs and JSON payloads.
- Calm under pressure and able to investigate issues before escalating.
Required skills
- Python (basic level to read scripts).
- Postman for API testing.
- SQL for querying logs.
- Understanding of REST/JSON APIs.
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Published 4 days ago
Expires 1 month from now
16 views · 0 interested
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PRIXA
Katmandou