Tour Executive - Distillery Tour and Visitor Experience

About the role

We are seeking an engaging Tour Executive to lead guided tours at our distillery plant in Sanepa, Lalitpur. The role focuses on delivering memorable visitor experiences, sharing brand and product knowledge, and ensuring safety and satisfaction throughout the tour and tasting sessions.

Key responsibilities

• Conduct guided distillery tours following approved routes, scripts and schedules, explaining the brand’s history, blending and bottling processes.
• Manage tour bookings received via phone and website, coordinate dates and group sizes with production to avoid operational disruption.
• Register and escort visitors, enforce safety, hygiene and PPE requirements, and restrict access to confidential areas.
• Lead product‑tasting sessions, describing aroma, taste and finish of each spirit.
• Collect visitor feedback, maintain tour records, track numbers and satisfaction, and suggest improvements.
• Support brand events, trade visits and other visitor engagement activities, adhering to SOPs and representing the organization professionally.

Required profile

• Bachelor’s degree in any discipline; science background up to 10+2 level is preferred.
• Previous experience in hospitality, customer service, tourism or visitor engagement is an advantage.
• Excellent communication and storytelling abilities, confident and outgoing when interacting with diverse audiences.
• Fluency in English, Nepali and Hindi.
• Strong coordination, organizational and interpersonal skills, with ability to guide groups of 10‑15 visitors.
• Commitment to follow safety procedures and maintain accurate visitor records.