Virtual Customer Service Representative (English, Nepali)

About the role

Whizz provides e-mobility solutions for delivery drivers, offering flexible vehicle ownership options. It is looking for a Virtual Customer Service Representative to support customers visiting its locations remotely through a live video connection. Customers connect with you via a monitor at the location, and you guide them, answer questions and help resolve common service requests, giving them the same service as if a representative were present.

Key responsibilities

• New customers: help them choose the right bike, battery, accessories and services; explain bike features, subscription plans and pricing; assist with account creation and payments; use sales techniques to convert prospects into subscribers.
• Existing customers: support questions about subscriptions, payments and accounts; troubleshoot basic bike or service issues remotely; coordinate service requests and follow-ups with the operations team; handle objections while keeping satisfaction high.
• Communication: give clear, accurate and friendly answers; coordinate with internal teams via chat and messaging tools; build trust and long-term relationships with the rider community.

Required profile

• Native or fluent Nepali and fluent English (C1-C2).
• 2+ years of experience in customer support, sales or call center roles.
• Comfortable working on camera and assisting customers via live video all day.
• Ability to multitask and stay organized in a fast-paced environment.
• High-speed internet connection and headset; retail experience is a bonus.

Required skills

• CRM systems and productivity tools
• Live video customer support