Brand Concierge – E‑commerce Sales & Order Support VA

About the role

We are looking for a Brand Concierge to join TalentPop App as an Online Order Support Virtual Assistant. In this remote position you will guide customers through their purchasing journey, recover missed sales, and deliver a high-touch experience that builds loyalty.

Key responsibilities

• Engage customers via chat, email, phone and SMS to answer product questions, process orders and handle post-purchase requests.
• Identify and act on upselling, cross-selling and product-bundling opportunities to raise average order value.
• Support subscription recovery, win-backs and abandoned-cart assistance to improve retention.
• Assist with order tracking, returns, exchanges and cancellations, turning them into retention chances.
• Represent the brand voice, maintain accurate customer records and share insights to refine sales strategies.
• Collaborate with internal teams to implement feedback and optimise conversion processes.

Required profile

• Minimum 1 year of remote sales or customer-support experience, preferably in e-commerce.
• Proven ability to persuade, build relationships and convert leads into sales.
• Experience handling phone, email or chat support; familiarity with e-commerce workflows such as abandoned-cart recovery and subscription management.
• Self-motivated, goal-oriented and comfortable working in a fast-paced remote environment.

Required skills

• Shopify
• CRM tools
• Customer engagement platforms

What we offer

• Performance-based commissions and annual bonuses.
• Fully remote work with flexible hours.
• Opportunity to develop e-commerce sales expertise in a growing company.