Business Development/Relationship Officer

About the role

The Corporate Relationship Officer will develop, manage, and strengthen relationships with banks, cooperatives, financial institutions, fintech partners and other strategic stakeholders. Based in Sanepa, the role focuses on client engagement, satisfaction, and identifying growth opportunities for the organization.

Key responsibilities

• Build and maintain strong relationships with existing clients, banks, BFIs, cooperatives, payment service providers, fintech partners and strategic stakeholders.
• Serve as the primary point of contact for assigned clients, ensuring timely resolution of concerns, inquiries and service requests.
• Conduct regular client visits and meetings to understand requirements and strengthen partnerships.
• Coordinate with product owners, project managers, technical and support teams to ensure seamless service delivery.
• Identify cross‑selling, upselling and expansion opportunities within existing accounts.
• Support business development by generating leads and facilitating introductions with prospective partners.
• Gather client feedback and market insights to inform product enhancements and business strategy.
• Monitor client satisfaction, address issues proactively and improve retention.
• Prepare proposals, presentations, meeting minutes and business correspondence.
• Maintain accurate records of client interactions, escalations and follow‑up actions.
• Coordinate contract renewals, service agreements and partnership documentation.
• Represent the organization at meetings, networking events, conferences and industry programs.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Management, Information Technology or a related field.
• 2–4 years of experience in relationship management, corporate relations, account management, customer success or business development.
• Proven experience working with banks, BFIs, fintech companies, payment service providers or enterprise clients.
• Strong understanding of the banking and financial services industry (preferred).

Required skills