Chat Support Executive

About the role

We are seeking a friendly and responsive Chat Support Executive to engage with customers across multiple digital channels, understand their gifting needs, and turn inquiries into sales.

Key responsibilities

• Respond promptly to customer inquiries on Instagram, WhatsApp Business, Facebook Messenger, TikTok, website live chat, and phone calls.
• Provide accurate information about products, pricing, availability, customization options, and ongoing offers.
• Understand customer requirements and recommend suitable gifts, hampers, and corporate gifting solutions.
• Follow up with potential customers and convert inquiries into confirmed orders.
• Coordinate with sales and internal teams to ensure smooth order processing and timely updates.
• Handle customer complaints, questions, and concerns with patience and professionalism.
• Maintain organized records of customer inquiries, follow‑ups, and orders.

Required profile

• Minimum 6 months to 1 year experience in chat support, customer service, sales, or a similar role.
• Strong written and verbal communication skills in Nepali and English.
• Ability to manage multiple conversations across different platforms.
• Friendly, patient, and helpful attitude with good customer‑handling skills.
• Capability to understand customer needs, recommend products, and encourage purchasing decisions.
• Good follow‑up skills and attention to detail.
• Basic computer skills and ability to maintain customer and order records.
• Responsible, proactive attitude and willingness to work as part of a team.