Customer Support Associate
Tigg · Lalitpur
Job description
About the role
Tigg, Nepal’s leading cloud accounting platform, is seeking a Customer Support Associate to help users get the best experience from the system. You will interact directly with customers, resolve accounting and software issues, and guide them through platform features.
Key responsibilities
- Support customers via phone, help desk, email and other channels.
- Understand issues and provide clear, timely solutions for accounting workflows, transactions and reports.
- Troubleshoot software, configuration and operational problems.
- Escalate complex technical issues to internal teams and follow up until resolution.
- Maintain records of issues and resolutions, and share recurring problem feedback with product teams.
Required profile
- Enjoys working directly with customers.
- Good understanding of basic accounting concepts.
- Interest in building a career at the intersection of accounting, technology and customer experience.
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Published 11 घण्टा अगाडि
Expires 2 हप्तामा
5 views · 0 interested
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Tigg
Lalitpur