Chief Operating Officer (COO) - Digital Payments

About the role

A leading digital payments company is hiring a Chief Operating Officer (COO) in Lalitpur, Nepal, reporting to the CEO. The COO leads payment operations, customer service and administration, and drives efficient, well-controlled operations at scale. The position is full-time and permanent, with a deadline of 30 November 2026.

Key responsibilities

• Turn company strategy into operational plans, targets and accountabilities
• Lead payment operations, reconciliation, settlement and customer and merchant support
• Strengthen internal controls, risk management and regulatory compliance
• Lead incident response, business continuity and process automation
• Manage budgets, administration and partner relationships with banks and merchants
• Lead and develop department heads and report performance to the CEO

Required profile

• Master's degree in Management, Finance, Technology or a related field
• 12+ years in banking, financial services, payments or fintech, including 5+ years leading large operational teams
• Strong experience in payment operations, reconciliation, settlement and operational risk
• Excellent leadership, analytical and stakeholder management skills

Shortlisted candidates only will be contacted; applications are made by sending an updated CV to the employer.