Collection & Recovery Officer

About the role

The Collection & Recovery Officer will be responsible for managing customer collections, following up on outstanding payments, and supporting the timely recovery of receivables. The role involves regular communication with customers and close coordination with Sales and Finance teams.

Key responsibilities

• Follow up with customers via calls, messages, emails, and field visits regarding overdue payments.
• Maintain and regularly update customer outstanding and collection records.
• Monitor payment commitments and follow up on promised payment dates.
• Communicate invoice details, due dates, and account statements to customers.
• Coordinate with Sales and Finance on pending payments, credit limits, and account issues.
• Handle payment‑related queries and resolve collection issues internally.
• Prepare regular collection, recovery, and outstanding‑payment reports.
• Conduct customer visits for payment collection and recovery when required.

Required profile

• Bachelor's degree in Finance, Accounting, Management or related field.
• 1–2 years of experience in collections, recovery, accounts receivable or credit control.
• Good communication, negotiation and customer‑handling skills.
• Strong follow‑up and organizational abilities.
• Willingness to travel locally, own a two‑wheeler and hold a valid driving licence.