Credit & Collections Specialist – Outbound (AR)

About the role

Our client is seeking a confident and results‑driven Credit & Collections Specialist to manage overdue accounts through outbound customer follow‑up. You will make at least 30 outbound calls daily, negotiate payment arrangements and ensure accurate records in the CRM system while collaborating with internal teams.

Key responsibilities

• Make a minimum of 30 outbound calls per day to customers with overdue accounts.
• Follow up on outstanding payments and work toward account resolution.
• Monitor arrears, complete follow‑up activities within required timeframes, and send reminder emails as needed.
• Maintain accurate notes and updates in the CRM or collections system after each interaction.
• Escalate unresolved or sensitive matters to the appropriate internal team.
• Collaborate with internal stakeholders to support smooth collections processes.

Required profile

• Previous experience in collections, credit control, accounts receivable or customer service.
• Strong verbal and written English communication skills.
• Ability to handle difficult conversations calmly and professionally.
• Excellent attention to detail and accurate record‑keeping.
• Good time‑management skills and ability to meet daily targets independently.

Required skills

• Experience using a CRM system such as Salesforce.

What we offer

• Permanent remote work from home.
• Immediate hiring.
• Health insurance coverage for eligible locations.