Customer Care Officer (On-site, Butwal)

About the role

Panchakanya DMEX uPVC is seeking a dedicated Customer Care Officer to join its team in Butwal, Nepal. This full‑time, on‑site position focuses on handling customer inquiries, providing product information, and ensuring a smooth after‑sales experience for uPVC windows and doors.

Key responsibilities

• Answer phone calls and greet walk‑in customers, delivering accurate product details.
• Resolve complaints promptly and follow up to guarantee satisfaction.
• Maintain detailed records of all customer interactions.
• Coordinate with sales and service teams to support order processing and after‑sales service.
• Contribute to long‑term relationship building and overall customer experience improvement.

Required profile

• Strong customer service orientation with a focus on timely assistance and problem resolution.
• Excellent interpersonal and communication skills for interacting with diverse customers and internal teams.
• Commitment to customer satisfaction and professional handling of feedback.
• Basic computer literacy and experience using telephone and email tools.
• Good organizational abilities, attention to detail, and capacity to manage multiple cases.
• Previous experience in customer care, sales support, or a related field is preferred.
• Minimum high school diploma; a certificate or degree in business or management is an advantage.
• Fluency in local languages; spoken and written English is beneficial.

Required skills