Customer Service & Content Executive

About the role

We are seeking a dynamic Customer Service & Content Executive to manage client interactions and produce engaging short‑form video content for our digital channels. The ideal candidate is comfortable on camera, possesses strong communication skills, and is eager to blend customer support with creative content production.

Key responsibilities

• Handle inbound inquiries via phone, social media, WhatsApp and other channels.
• Provide accurate, professional responses and maintain detailed interaction records.
• Create short‑form videos for TikTok, Instagram, Facebook and YouTube, appearing on camera as needed.
• Develop scripts, captions and basic creative concepts for each piece of content.
• Collaborate with the marketing team to schedule and publish regular posts.
• Monitor customer feedback, relay common issues to relevant teams, and support promotional campaigns.

Required profile

• Fresher to 1 year of experience in customer service, social media or content creation.
• Excellent verbal and written English and Nepali communication.
• Confident on‑camera presence with a positive, team‑oriented attitude.
• Ability to juggle customer communication and content tasks simultaneously.

Required skills

• CapCut
• Canva