Customer Support and Marketing Associate

About the role

We are seeking a proactive and organized Customer Support and Marketing Associate to join our growing team in Kathmandu. The role blends client communication, office administration, content creation, and digital marketing for a UK‑based accounting and taxation firm.

Key responsibilities

• Respond to enquiries via Facebook, LinkedIn, WhatsApp, email, website and other channels.
• Qualify leads, schedule meetings for the consulting team and maintain accurate interaction records.
• Create and publish engaging social‑media posts, blog articles and website content.
• Implement SEO best practices and manage website updates using WordPress.
• Schedule content through Meta Business Suite and other tools.
• Produce short‑form educational and promotional videos, participating in shoots and interviews.
• Monitor content performance and suggest improvements.

Required profile

• Enthusiastic, detail‑oriented and eager to build a career in business operations and digital marketing.
• Minimum 12 months of relevant experience.
• Strong written and verbal communication skills.

Required skills

• WordPress CMS
• Meta Business Suite (content scheduling)

What we offer

• Full‑time permanent position with a competitive monthly salary.
• Opportunity to develop both customer‑service and digital‑marketing expertise.
• Collaborative environment with a UK‑based client base.