Front Desk Officer

About the role

We are seeking a professional, friendly, and customer‑oriented Front Desk Officer to manage front‑office operations and ensure a welcoming experience for visitors, clients, and customers.

Key responsibilities

• Greet and welcome visitors, clients, and customers professionally.
• Manage incoming phone calls, emails, and general inquiries.
• Provide accurate information about the company’s services, products, or facilities.
• Coordinate appointments, meetings, and visitor schedules.
• Maintain visitor records and ensure proper coordination with relevant departments.
• Receive, sort, and distribute incoming documents, parcels, and correspondence.
• Handle customer inquiries and complaints, directing them to the appropriate department when required.
• Maintain cleanliness, organization, and professional standards at the reception area.
• Coordinate with internal teams to ensure smooth communication and daily operations.
• Maintain accurate records of calls, visitors, appointments, and other front‑office activities.
• Provide general administrative and documentation support as required.
• Assist with other duties assigned by the reporting manager.

Required profile

• Bachelor’s degree or equivalent qualification in Management, Hospitality, Business Administration, or a related field.
• Prior experience in front desk, reception, customer service, hospitality, or administration is preferred; freshers with strong communication and customer‑handling skills may also apply.
• Excellent verbal and written communication skills.
• Professional appearance, positive attitude, and customer‑focused approach.
• Good organizational, multitasking, and time‑management skills.
• Ability to handle multiple tasks efficiently in a fast‑paced environment.

Required skills

• Basic knowledge of MS Office applications, including Word and Excel.

What we offer

• Salary: As per company policy and experience.
• Opportunities for professional growth and career development.
• Friendly and professional working environment.