Front Desk Officer

About the role

We are seeking a professional, friendly, and well‑organized Front Desk Officer to manage the reception area and serve as the first point of contact for students, parents, visitors, instructors, airline representatives, and other stakeholders in an aviation training environment.

Key responsibilities

• Welcome and assist visitors, handle calls, emails, and inquiries, and maintain visitor records.
• Provide information on aviation training programs, admissions, schedules, fees, and institute services.
• Maintain front‑office documents such as attendance records, appointment schedules, and correspondence.
• Coordinate meetings, classroom arrangements, and support instructors with basic administrative tasks.
• Handle complaints professionally, maintain confidentiality, and promote a positive image of the institute.

Required profile

• Excellent communication and customer‑service skills.
• Professional appearance and positive attitude suitable for an aviation training environment.
• Well‑organized with the ability to manage multiple tasks efficiently.

Required skills

• Proficiency in handling telephone systems, email, and basic office software.
• Experience with visitor management and record‑keeping.