Front Office Executive

About the role

The Front Office Executive will be the first point of contact for guests at Lumora Bhedetar. This role ensures a warm welcome, smooth check‑in and check‑out processes, and delivers exceptional customer service throughout the stay.

Key responsibilities

• Welcome guests and provide outstanding customer service.
• Handle guest check‑in and check‑out procedures efficiently.
• Manage room reservations, bookings, and cancellations.
• Respond to guest inquiries, requests, and complaints professionally.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records and prepare daily reports.
• Handle phone calls, emails, and other guest communications.
• Process payments, issue invoices, and maintain cash records.
• Keep the reception area clean, organized, and welcoming at all times.

Required profile

• Friendly, professional, and customer‑focused attitude.
• Strong communication skills and ability to handle guest inquiries.
• Attention to detail for accurate record‑keeping and cash handling.
• Ability to coordinate with housekeeping and other hotel departments.
• Organised and capable of maintaining a tidy reception environment.

Required skills