Front Office Supervisor
Fortune Resort & Wellness Spa, Member ITC Hotel's Group · Bhatgaon
Job description
About the role
The Front Office Supervisor is a full‑time, on‑site position at Fortune Resort & Wellness Spa in Bhaktapur, Nepal. You will lead the front desk team to ensure a smooth, welcoming experience for every guest, overseeing daily operations and maintaining high service standards.
Key responsibilities
- Supervise front desk staff, delegate tasks and monitor performance.
- Manage check‑in and check‑out processes, reservations, and room allocations.
- Handle guest inquiries, resolve issues promptly and courteously.
- Coordinate with other departments to ensure seamless service delivery.
- Train, mentor and develop front office team members.
- Implement and uphold standard operating procedures and brand standards.
Required profile
- Proven supervisory experience in front office or hotel operations.
- Strong leadership, delegation and performance‑monitoring abilities.
- Excellent verbal and written communication skills.
- Flexibility to work weekends, holidays and varied hours.
- Calm, organized demeanor in a fast‑paced environment.
Required skills
- Hands‑on experience with IDS (Integrated Delivery System).
- Strong knowledge of PMS (Property Management System) and hotel property management software.
- Basic computer proficiency.
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Published एक महिना अगाडि
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Fortune Resort & Wellness Spa, Member ITC Hotel's Group
Bhatgaon