Front Office Supervisor

About the role

The Front Office Supervisor is a full‑time, on‑site position at Fortune Resort & Wellness Spa in Bhaktapur, Nepal. You will lead the front desk team to ensure a smooth, welcoming experience for every guest, overseeing daily operations and maintaining high service standards.

Key responsibilities

• Supervise front desk staff, delegate tasks and monitor performance.
• Manage check‑in and check‑out processes, reservations, and room allocations.
• Handle guest inquiries, resolve issues promptly and courteously.
• Coordinate with other departments to ensure seamless service delivery.
• Train, mentor and develop front office team members.
• Implement and uphold standard operating procedures and brand standards.

Required profile

• Proven supervisory experience in front office or hotel operations.
• Strong leadership, delegation and performance‑monitoring abilities.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, holidays and varied hours.
• Calm, organized demeanor in a fast‑paced environment.

Required skills

• Hands‑on experience with IDS (Integrated Delivery System).
• Strong knowledge of PMS (Property Management System) and hotel property management software.
• Basic computer proficiency.