Information Technology Assistant (School IT Support)

About the role

The Information Technology Assistant will provide day‑to‑day technical support to teachers, staff, students and school departments, ensuring that all ICT equipment and systems operate smoothly. This role is essential for maintaining the school’s computers, network infrastructure, printers, audiovisual tools and security systems.

Key responsibilities

• Provide first‑level technical support to staff, teachers and students.
• Troubleshoot and resolve issues with Windows PCs, laptops, printers, projectors, smartboards and other IT equipment.
• Install, configure, update and maintain operating systems and software applications.
• Assist with LAN, Wi‑Fi, switches, access points and basic network troubleshooting.
• Maintain IT asset and inventory records and document equipment configurations and repairs.
• Manage the IT ticketing system, ensuring issues are logged and followed up.
• Support CCTV, biometric attendance, access‑control and other security‑related systems.
• Perform routine inspections, preventive maintenance and escalation of complex issues to the ICT In‑Charge.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or a related field.
• 1–2 years of IT support experience preferred; fresh graduates with strong technical knowledge are also welcome.
• Strong problem‑solving abilities, good communication skills and a service‑oriented attitude.
• Ability to work under pressure, manage time effectively and maintain confidentiality of school data.

Required skills

• Windows 10/11 installation, configuration and troubleshooting.
• Basic computer hardware and peripheral knowledge.
• Understanding of LAN, TCP/IP, DHCP, DNS, Wi‑Fi, switches and IP addressing.
• Printer installation and troubleshooting.
• Google Workspace and Google Admin Console.
• Microsoft Office applications.
• Antivirus, endpoint security and basic cybersecurity practices.
• Projector, interactive smartboard, CCTV, biometric and AV equipment troubleshooting.
• Software installation, updates and configuration.
• IT asset management and inventory tracking.