Junior Support Executive (Accounting ERP)

About the role

We are seeking a Junior Support Executive to provide technical assistance for our Accounting ERP solution. The role involves handling client inquiries through phone, email, and chat, and ensuring timely resolution of technical issues.

Key responsibilities

• Monitor and respond to client requests via phone, email, or chat.
• Perform technical troubleshooting, record, track, and resolve support cases.
• Answer inquiries and solve problems for new and existing customers.
• Communicate clearly with internal departments and clients to resolve doubts.
• Stay up to date on new ERP features.
• Maintain clear documentation and regular reporting (daily to yearly).
• Conduct field visits when required by clients.
• Gather client feedback and provide training to junior team members.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or a related management field.
• 1‑2 years of experience in software support, client service, or IT helpdesk roles.
• Strong accounting knowledge and understanding of software systems and databases.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and communication abilities.
• Client‑focused attitude with a service‑oriented mindset.
• Ability to multitask, work with minimal supervision, and familiarity with CRM or ticketing systems (preferred).

Required skills

• CRM
• ERP software
• Software systems
• Databases
• Documentation
• Reporting