L2 Technical Support Engineer – Data Center (Rotational Shifts)

About the role

Kalash Services is looking for a full‑time L2 Technical Support Engineer to work in its Matatirtha Data Center/NOC. You will join a 24/7 operations team, monitoring servers and networks, resolving escalated incidents, and ensuring high availability of critical services.

Key responsibilities

• Monitor and manage servers, network devices, and virtual machines in a Data Center environment.
• Troubleshoot and resolve technical issues that cannot be handled by L1 support.
• Maintain Linux (RedHat/Debian) and Windows Server operating systems.
• Administer virtualization platforms such as VMware vSphere or Microsoft Hyper‑V.
• Analyze logs, isolate root causes, and document resolutions.
• Participate in on‑site overnight shifts and perform scheduled visits to customer or regional edge sites.
• Follow company policies, compliance standards, and produce accurate reports.

Required profile

• Bachelor’s degree (in progress or completed) or equivalent technical education.
• Minimum 2 years of experience in L2/technical support or system administration.
• Strong foundational networking knowledge (OSI model, TCP/IP, subnets, routing, switching).
• Proven ability to work under pressure during critical incidents.
• Effective communication and teamwork skills.
• Valid two‑wheeler driving licence and reliable vehicle for site visits.

Required skills

• Linux RedHat and Debian administration.
• Microsoft Windows Server administration.
• VMware vSphere or Microsoft Hyper‑V virtualization.
• Log analysis and ticket handling.
• OSI model, TCP/IP, subnetting, routing, switching.