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L2 Technical Support Engineer – Data Center (Rotational Shifts)

Kalash Services - Jobs · District de Lalitpur

Onsite Mid 🇬🇧 English
Debian Microsoft Windows Server VMware vSphere Microsoft Hyper-V OSI model TCP/IP routing switching

Job description

About the role

Kalash Services is looking for a full‑time L2 Technical Support Engineer to work in its Matatirtha Data Center/NOC. You will join a 24/7 operations team, monitoring servers and networks, resolving escalated incidents, and ensuring high availability of critical services.

Key responsibilities

  • Monitor and manage servers, network devices, and virtual machines in a Data Center environment.
  • Troubleshoot and resolve technical issues that cannot be handled by L1 support.
  • Maintain Linux (RedHat/Debian) and Windows Server operating systems.
  • Administer virtualization platforms such as VMware vSphere or Microsoft Hyper‑V.
  • Analyze logs, isolate root causes, and document resolutions.
  • Participate in on‑site overnight shifts and perform scheduled visits to customer or regional edge sites.
  • Follow company policies, compliance standards, and produce accurate reports.

Required profile

  • Bachelor’s degree (in progress or completed) or equivalent technical education.
  • Minimum 2 years of experience in L2/technical support or system administration.
  • Strong foundational networking knowledge (OSI model, TCP/IP, subnets, routing, switching).
  • Proven ability to work under pressure during critical incidents.
  • Effective communication and teamwork skills.
  • Valid two‑wheeler driving licence and reliable vehicle for site visits.

Required skills

  • Linux RedHat and Debian administration.
  • Microsoft Windows Server administration.
  • VMware vSphere or Microsoft Hyper‑V virtualization.
  • Log analysis and ticket handling.
  • OSI model, TCP/IP, subnetting, routing, switching.

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Kalash Services - Jobs

District de Lalitpur