Leasing Support – Property Management & Guest Services

About the role

Join Award Global’s leasing team to support property management, short‑term stay operations, and accounting administration. You will act as a key liaison between tenants, owners, and internal teams, ensuring smooth rental processes and excellent guest experiences.

Key responsibilities

• Prepare and manage Property Management Agreements, advertise rentals, draft tenancy agreements and handle bond lodgements.
• Monitor rent arrears, coordinate maintenance requests, and manage lease renewals and negotiations.
• Respond to short‑term stay enquiries, explain check‑in/out procedures, handle complaints, and coordinate cleaning and maintenance staff.
• Maintain accurate case records, archive documentation in SharePoint, and ensure timely resolution with guests.
• Record booking, refund, fee and expense data; prepare weekly and monthly financial summaries and owner statements; reconcile records and flag discrepancies.

Required profile

• Strong written English and confident spoken English for guest calls and internal coordination.
• At least one year of customer‑service experience in accommodation, hospitality, travel or related support roles.
• Proven ability to resolve complaints, prioritize competing requests and follow up without repeated reminders.
• Attention to detail in handling financial records and documentation.

Required skills

• Proficiency with Excel or Google Sheets, including formulas, sorting, filtering and basic reconciliation.
• Experience using SharePoint for document archiving.

What we offer

• Competitive salary plus bonuses.
• Opportunities for growth and development.
• Supportive, collaborative culture with team events.
• Standard 5‑day work week.