Outbound Tour Consultant

About the role

The Outbound Tour Consultant designs, organizes and sells outbound tour packages for clients who want to travel abroad. The consultant works closely with clients to understand their travel preferences, budgets and expectations, using their knowledge of international destinations to create memorable travel experiences. The role calls for strong communication, customer service and sales skills, and a solid understanding of the travel industry.

Key responsibilities

• Meet with clients to find out their travel requirements, preferences and budgets.
• Research and select suitable international destinations, accommodations and activities.
• Develop customized itineraries covering flights, accommodation, ground transport, tours and activities.
• Provide detailed travel plans with costs, timelines and documents such as visa requirements and travel insurance options.
• Keep up to date with travel trends, destination highlights and industry regulations.
• Maintain relationships with suppliers such as airlines, hotels and tour operators to secure the best deals.
• Promote and sell outbound tour packages, meeting or exceeding sales targets.
• Respond promptly and professionally to client questions and concerns.
• Share insights and best practices with colleagues and management, and attend industry events, conferences and familiarization trips as needed.

Required profile

• A bachelor's degree in tourism, hospitality or a related field is preferred; relevant work experience may be considered instead.
• At least 2-3 years of experience in the travel industry, preferably in a sales or consultancy role.
• Strong knowledge of international destinations, including attractions, accommodations and activities.
• Excellent communication and interpersonal skills, and strong sales skills with a proven track record of meeting targets.
• Detail-oriented, able to manage several projects and deadlines at once.
• Familiarity with travel regulations, visa requirements and industry standards.
• Flexibility to work evenings and weekends when needed.

Required skills

• Proficiency with travel software such as Global Distribution Systems (GDS) and CRM tools.
• Ability to build rapport with clients and suppliers.