Security Operations Centre (SOC) Assistant

About the role

The Security Operations Centre (SOC) is a cost-shared resource supporting the safety and security of personnel, premises, assets and operations under the United Nations Security Management System (UNSMS). It monitors and coordinates security communications (voice and data) through the Security Communications System (SCS) and keeps the administrative datasets behind communications readiness. The SOC Assistant supports the UNDSS and partner entities by ensuring reliable communications, timely escalation and accurate record-keeping. The role is fast-paced and demanding, with prompt responses to calls for assistance.

Key responsibilities

• Operational support: receive, transmit and relay security and safety messages for the Designated Official, Security Adviser, Deputy Security Adviser and Field Security Associates, and escalate incident notifications through defined channels while documenting actions in real time.
• Monitor field mission movements via the SCS and verify the operational status of SCS equipment, reporting anomalies and tracking remediation.
• Support UNSMS personnel in incidents, notify security focal points and keep records of incidents and communications.
• Maintain contact and residence details of personnel and families, UN warden lists, distribution trees and contact details for emergency services, host-government counterparts and private security providers.
• Prepare reports as directed by the Senior Security Professionals and perform other duties assigned by the supervisor.
• Take part in training and knowledge-sharing activities.

Required profile

• Secondary education, or a university degree (bachelor's equivalent) in a relevant field considered favourably.
• Minimum of 4 years of relevant work experience with secondary education, or 1 year with a bachelor's degree, in security operational communications and client interaction.
• Fluency in English and Nepali.
• Desirable: prior UN, NGO or international organization experience; armed forces, police, communication or IT experience; disaster management experience; ability to work extra hours in emergencies.

Required skills

• Good understanding of MS Office and other computer-based tools.
• Knowledge of safety and security and incident response protocols.
• Desirable: radio, satellite and web-based communications such as bulk SMS servers.
• Professional certificates such as an amateur radio license, IT certificates or emergency management courses are desirable.