Senior Officer – Airlines Business

About the role

An experienced, commercially driven Senior Officer – Airlines Business is sought to manage airline partnerships, drive revenue growth and oversee business operations. The role works closely with airline partners and internal teams to improve business performance, customer experience and growth opportunities.

Key responsibilities

• Develop and maintain relationships with domestic and international airline partners, identify new partnership opportunities and negotiate commercial agreements.
• Coordinate airline onboarding, contract renewals and partner performance reviews, and strengthen distribution channels.
• Develop strategies to increase ticket sales and revenue, analyse booking trends and market demand, plan promotional campaigns and monitor KPIs.
• Handle operational issues such as ticketing, fares, schedules, cancellations, refunds and bookings, and resolve issues within SLAs.
• Work with Product and Technology teams on airline API integrations, test new functionalities and support new payment and booking features.
• Monitor industry trends and competitors, prepare regular business performance reports and track partner performance and revenue targets.

Required profile

• Bachelor's degree in Business Administration, Marketing, Management, Tourism, Aviation or a related field; Master's preferred.
• Minimum 4 years of experience in airline business, OTAs, travel management, aviation, business development or digital commerce.
• Proven experience managing airline partnerships, commercial negotiations and business development.
• Strong understanding of ticketing, reservations, fare management, refunds, cancellations and bookings.

Required skills

• Experience analysing booking trends, revenue performance and KPIs.
• Familiarity with airline reservation systems and GDS is an advantage.
• Knowledge of airline distribution models and API-based integrations.
• Proficiency in Microsoft Excel, PowerPoint and business reporting.
• Excellent communication, negotiation and stakeholder management skills.