Software Engineer I, Support

About the role

Smart Data Solutions is seeking a motivated Software Engineer I, Support to join its technical support team. You will work closely with customers, internal engineering, and product teams to diagnose and resolve software issues, ensuring smooth operation of data‑management and workflow solutions for health plans and TPAs.

Key responsibilities

• Investigate, diagnose, and resolve support tickets related to software functionality, integrations, data discrepancies, and performance.
• Guide users through configuration, connectivity, and troubleshooting steps.
• Document resolutions, technical solutions, and customer interactions in the ticketing system.
• Maintain customer accounts, monitor processes, and identify potential problems.
• Collaborate with Engineering, Implementation, and Product teams on escalated issues and product improvements.
• Create knowledge‑base articles and self‑service documentation for recurring issues.

Required profile

• 2+ years of experience in technical support or support engineering.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical and problem‑solving abilities.
• Excellent verbal and written communication skills.

Required skills

• Java SE and Java EE.
• Relational databases, preferably MySQL.
• Version control with Git and platforms such as GitHub or GitLab.
• Experience with cloud platforms (AWS, Google Cloud, Azure).
• Familiarity with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk).