Ticket Officer – Travel Booking Specialist

About the role

Silver Travels & Tours is looking for a Ticket Officer to join its Travel Department in Kathmandu. The role focuses on managing domestic and international flight reservations, ticketing, re‑issuance, and related travel services while delivering accurate bookings and high‑quality customer support.

Key responsibilities

• Process domestic and international air ticket bookings through GDS platforms.
• Handle ticket re‑issues, refunds, revalidations, and Electronic Miscellaneous Documents (EMDs) according to airline fare rules.
• Maintain bookings using Galileo, Amadeus, Sabre, and airline booking portals.
• Assist customers with visa requirements and travel documentation.
• Provide prompt, courteous responses to inquiries and support travel arrangements.
• Ensure precision and attention to detail in all ticketing transactions.
• Work efficiently under pressure to meet deadlines while upholding service quality.

Required profile

• Minimum two years of experience in airline ticketing or travel reservation services.
• Strong knowledge of airline fare rules, ticket re‑issuance, and refund procedures.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work accurately in a fast‑paced environment.

Required skills

• Galileo
• Amadeus
• Sabre