Admin and Workforce Operations Officer

About the role

We are looking for an Admin and Workforce Operations Officer to join our Management Department and report directly to the COO. In this position you will be the central point for all people‑related processes, from recruitment and onboarding to performance management and learning initiatives, ensuring a smooth and thriving workplace.

Key responsibilities

• Implement and enforce company policies in line with legal requirements and communicate them to staff and contractors.
• Manage the full recruitment cycle: gather job requirements, draft job descriptions, screen CVs, conduct initial interviews, coordinate further interviews, and perform reference checks.
• Run structured onboarding and off‑boarding programs, ensuring all documentation is completed and signed.
• Coordinate technical and HR interviews, maintain candidate pipelines, and track hiring metrics such as time‑to‑fill and source of hire.
• Negotiate offers with candidates and guide them through the hiring process to ensure a positive experience.
• Utilise recruitment tools like LinkedIn Recruiter and internal tracking systems to manage candidates efficiently.
• Assist in preparing KRAs and KPIs and support managers throughout the performance appraisal cycle.
• Analyse performance review results to identify training and development needs.
• Serve as the first point of contact for employee questions, concerns, conflicts, or grievances, handling each with empathy, fairness, and confidentiality.
• Maintain confidential, accurate, and up‑to‑date employee records.
• Organise company events, meetings, and training sessions.
• Prepare regular reports on workforce metrics, including turnover and recruitment progress.

Required profile

• People‑person with sharp organizational instincts.
• Passion for building great workplaces and supporting employee growth.
• Strong communication skills and ability to work closely with C‑suite executives and external HR consultants.
• High level of confidentiality, fairness, and empathy when handling employee matters.

Required skills

• LinkedIn Recruiter