Assistant Manager / Manager Operations - Dark Stores

About the role

An experienced and responsible Assistant Manager / Manager Operations is sought to oversee and strengthen day-to-day operations across dark stores. The role focuses on operational efficiency, product quality, accurate order processing and timely dispatch, while ensuring strong team performance and adherence to operational standards. It suits someone with strong people management, operational coordination and problem-solving skills who can work well in a fast-paced, high-volume environment. Location: Kathmandu; working hours Sunday to Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM.

Key responsibilities

• Manage and coordinate the overall day-to-day operations of dark stores.
• Ensure proper store keeping, product placement and operational discipline.
• Maintain product quality, hygiene and appropriate storage standards.
• Oversee order picking, packing, billing and dispatch processes.
• Manage store manpower, shifts, productivity and overall team performance.
• Ensure adherence to operational SOPs and quality-control procedures.
• Coordinate with inventory and fulfillment teams to resolve stock-related issues.
• Monitor operational accuracy and minimize picking, packing and billing errors.
• Track store KPIs and identify opportunities to improve operational efficiency.
• Support the setup and operational readiness of new dark stores.
• Identify operational challenges and implement practical solutions to improve customer experience.

Required profile

• 2+ years of relevant experience in retail, supermarket, warehouse, dark store, FMCG, fulfillment or similar operations.
• Experience managing teams, shifts and day-to-day operational activities.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to accuracy, quality and process discipline.
• Good analytical, decision-making and problem-solving abilities.
• Ability to monitor KPIs and implement improvements based on operational performance.
• Strong communication and coordination skills.