Collection & Recovery Officer

About the role

We are seeking a responsible and proactive Collection & Recovery Officer to manage customer collections, follow up on outstanding payments, and support timely recovery of receivables. The role involves regular communication with customers and close coordination with Sales and Finance teams.

Key responsibilities

• Follow up with customers via calls, messages, emails, and field visits regarding overdue payments.
• Maintain and regularly update customer outstanding and collection records.
• Monitor payment commitments and follow up on promised dates.
• Communicate invoice details, due dates, and account statements to customers.
• Coordinate with Sales and Finance on pending payments, credit limits, and account issues.
• Handle payment‑related queries and resolve collection issues internally.
• Support account reconciliation and maintain proper collection documentation.
• Prepare regular collection, recovery, and outstanding‑payment reports.
• Conduct customer visits for payment collection and recovery when required.
• Escalate significantly overdue or unresolved accounts to the appropriate team.

Required profile

• Bachelor's degree in Finance, Accounting, Management or related field.
• 1–2 years of experience in collections, recovery, accounts receivable, credit control or similar role.
• Basic understanding of accounting, invoices, receivables, reconciliation and payment processes.
• Strong communication, negotiation and customer‑handling abilities.
• Proactive, organized and comfortable discussing outstanding payments with customers.
• Willingness to travel locally; must have a two‑wheeler and a valid driving license.

Required skills

• Good working knowledge of MS Excel.
• Record management and ability to handle multiple customer accounts.