Customer Care Representative

About the role

We are seeking enthusiastic and friendly individuals to join our team as Customer Care Representatives. This entry‑level position is ideal for freshers who want to start a professional career while developing strong communication, customer service, and problem‑solving abilities.

Key responsibilities

• Handle customer inquiries via phone, messages, or other channels and provide accurate information about products, services, and procedures.
• Respond politely and professionally to questions, assist with concerns, and offer appropriate solutions.
• Maintain and update customer records in the system, and forward complex issues to the relevant department when needed.
• Build good customer relationships, ensure satisfaction, and follow company policies, procedures, and service standards.

Required profile

• Minimum education: completed +2 or ongoing/completed bachelor's degree; freshers are welcome.
• Strong verbal communication, interpersonal skills, and a positive, customer‑focused attitude.
• Basic computer knowledge, typing ability, and willingness to learn and work in a team.
• Flexibility to work shifts, including weekends or holidays, as required.