Customer Communication Officer

About the role

We are seeking a Customer Communication Officer to join our international education consultancy. This remote position supports prospective and existing clients, helping them navigate our services and fostering strong relationships.

Key responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to inquiries and provide appropriate assistance.
• Explain company services and processes clearly.
• Identify potential business opportunities and generate leads.
• Follow up with prospects and support conversion.
• Build and maintain long‑term client relationships.
• Develop relationships with business partners and stakeholders.
• Attend physical meetings with Nepalese partners and clients when required.
• Collect documents from partners and coordinate secure courier dispatch to universities.
• Support sales and business development activities and coordinate with international colleagues.

Required profile

• Minimum 2 years of relevant experience.
• Strong professional communication skills.
• Ability to identify and pursue business opportunities.
• Experience in building long‑term client relationships.
• Willingness to attend occasional in‑person meetings in Nepal.
• Capability to coordinate with international teams.