Customer Service Representative

Bhojdeals.com · Katmandou

New

Onsite Junior 🇬🇧 English

CRM software

Job description

About the role

Bhojdeals.com is a food and grocery delivery company in Nepal with over 1,000 restaurant partners and delivery across Kathmandu, Lalitpur, Bhaktapur, Butwal, Bhairahawa, Biratnagar, Dharan and Itahari. It is hiring a full-time, on-site Customer Service Representative based in Kathmandu to handle customer inquiries, resolve issues, give product and service information and ensure a high-quality customer experience.

Key responsibilities

Respond to customer calls, emails and chat messages
Manage customer accounts
Provide information about products and services
Resolve issues and work with other teams to meet customer needs
Deliver a high-quality customer experience

Required profile

Fluency in English and Nepali
High school diploma or equivalent; a bachelor's degree is preferred
Previous experience in the food and grocery delivery industry is a plus

Required skills

Customer service and customer support skills
Strong communication and interpersonal skills
Ability to handle challenging situations with patience and professionalism
Basic computer skills and familiarity with CRM software

Questions fréquentes

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Published 9 hours ago

Expires 1 month from now

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Bhojdeals.com

Katmandou

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