Customer Support Agent

About the role

The Customer Support Agent will be the front‑line representative for shoppers in a busy retail environment. You will assist customers with product inquiries, guide them to items, and ensure a pleasant shopping experience.

Key responsibilities

• Answer product‑related questions, provide information on prices, offers and availability.
• Handle customer complaints and basic concerns in a professional manner.
• Maintain tidy and well‑stocked shelves, assisting with product arrangement.
• Coordinate with cashiers and other staff to ensure smooth service flow.
• Keep the customer‑service area clean and organized.
• Perform any additional duties related to customer support as assigned.

Required profile

• +2 or equivalent qualification preferred; freshers with good communication skills may also be considered.
• Previous experience in a mart, supermarket or retail store is an advantage.
• Friendly, polite, customer‑oriented attitude with strong punctuality.
• Ability to work in shifts and handle basic product knowledge.

Required skills

• Good verbal communication.
• Basic understanding of retail operations.

What we offer

• Monthly salary of NPR 19,550.
• Shift‑based work schedule with a weekly day off.
• Opportunity to develop customer‑service expertise in a retail setting.