Email Handling & Marketing Assistant

About the role

We are seeking an Email Handling & Marketing Assistant to manage professional email communication, support customers, and assist the marketing team. The role is ideal for someone who writes clearly, responds thoughtfully, and understands that every email reflects the company’s reputation.

Key responsibilities

• Monitor and manage all customer enquiries for London‑based restaurants, responding quickly and efficiently.
• Maintain online booking platforms, with training provided.
• Handle customer complaints effectively and prepare concise reports with improvement recommendations.
• Support marketing campaigns, social media management, and reporting.

Required profile

• Excellent written and oral English.
• Ability to understand customer concerns and provide helpful solutions.
• Detail‑oriented, highly organised, and capable of managing multiple projects.
• Good attitude, willingness to learn, and ability to handle pressure professionally.
• Clear communication with different departments.

What we offer

• Practical experience in customer communication and email marketing.
• Exposure to campaign planning, data analysis, and performance measurement.
• Opportunities to improve templates, workflows, and customer experience.
• Support and feedback to develop your skills.