Front Office Assistant

About the role

The Front Office Assistant will be the first point of contact for guests at Dhulikhel Mountain Resort, ensuring a warm welcome and smooth check‑in and check‑out experience. Working full‑time on‑site, you will support the front desk team by handling inquiries, managing reservations, and coordinating with other departments to maintain high service standards.

Key responsibilities

• Welcome guests and manage check‑in/check‑out procedures.
• Provide information about resort services, local attractions and amenities.
• Handle incoming and outgoing phone calls and respond to guest inquiries.
• Schedule appointments, reservations and coordinate bookings.
• Maintain accurate guest records and update the guest database.
• Perform clerical duties such as organizing documents and data entry.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Resolve guest concerns promptly and professionally.

Required profile

• Strong interpersonal and customer‑focused attitude.
• Professional phone etiquette and ability to manage calls efficiently.
• Experience in appointment scheduling and basic administrative assistance.
• Clerical skills including record keeping, data entry and document organization.
• Fluency in English and local languages.
• Ability to work flexible hours, including weekends and holidays.

Required skills

• Proficiency with front office software.
• Basic computer skills.