Front Office Associate

About the role

The Front Office Associate works full‑time on‑site at Hotel Dachi in Bhaktapur, welcoming guests, managing check‑in and check‑out, handling reservations and providing information about hotel services and local attractions.

Key responsibilities

• Greet guests and manage the check‑in/check‑out process.
• Handle reservations and respond to inquiries via phone and other channels.
• Coordinate with housekeeping, food & beverage and other departments to ensure smooth guest experiences.
• Maintain front‑desk records, process payments and address guest concerns promptly.
• Support reception operations, including lobby upkeep and guest assistance.

Required profile

• Strong customer‑facing skills with a focus on hospitality and guest satisfaction.
• Excellent verbal and written communication abilities.
• Professional appearance and courteous demeanor.
• Flexibility to work mornings, evenings, weekends and holidays.
• Knowledge of local attractions and cultural sites in Bhaktapur is a plus.

Required skills

• Proficiency with basic computer systems and hotel management or reservation software.
• Solid phone etiquette for managing calls and reservations.