Front Office Manager

About the role

The Front Office Manager will oversee all front‑office operations at the Hyatt Place hotel, ensuring alignment with Hyatt International’s corporate strategies and brand standards while delivering exceptional guest experiences.

Key responsibilities

• Direct and control the Front Desk, Front Service (including parking and hotel entrance), Communications Centre, Business Centre and club areas.
• Manage the front office as an independent profit centre, monitoring financial performance.
• Lead and develop front‑office staff, ensuring high levels of service and compliance with brand standards.
• Coordinate concierge services and guest service administration.
• Handle guest complaints and resolve issues promptly to maintain satisfaction.
• Ensure accurate reporting, budgeting and inventory control for the department.
• Collaborate with other hotel departments to support overall hotel operations.

Required profile

• University degree or master’s in Hospitality or Tourism Management.
• Minimum 8–10 years experience in the front office of a 5‑star hotel.
• At least 2 years experience as Assistant Manager or Department Head in front office.
• Strong problem‑solving, communication, administrative and interpersonal abilities.
• Proven ability to manage a profit centre and drive guest satisfaction.

Required skills