Hospitality Operations Manager (London Restaurants)

About the role

This is an office-based full-time role in Nepal, overseeing the London restaurant operations from the Nepal office. It is not an on-site restaurant position. The role suits someone who wants to grow into restaurant operations beyond the traditional floor, working closely with management and gaining exposure to international restaurant operations.

Key responsibilities

• Monitor daily operations, FOH attendance, staff rosters and reports
• Review bookings, sales and service updates, and flag discrepancies
• Coordinate with London teams on updates and follow-ups until tasks are closed
• Prepare daily, weekly and monthly reports with clear recommendations
• Maintain accurate records, spreadsheets and trackers
• Create and improve SOPs and checklists
• Track guest feedback and ensure it is followed up
• Support Nepal office activities and special projects

Required profile

• 1-3 years of experience in hospitality, restaurant or hotel operations; candidates with less experience are encouraged to apply
• Bachelor's degree in Hotel Management, Hospitality Management or a related field preferred
• Good understanding of hospitality and restaurant operations
• Strong English communication and organisational skills
• Attention to detail, analytical thinking and problem-solving
• Ability to follow instructions accurately and finish tasks without reminders
• Nice to have: Japanese or Asian dining experience, POS and inventory knowledge, basic food safety knowledge

Required skills

• Excel and Google Sheets
• Basic office tools

What we offer

• Practical learning and direct guidance from management
• Room to grow into broader operational responsibilities