Operations Manager - Travel and Tourism

About the role

An experienced, proactive and highly organised Operations Manager is sought to oversee the daily operations of a travel and tourism company. The role covers travel arrangements, coordination with airlines, hotels and travel service providers, handling corporate clients and keeping business operations smooth and efficient. Prior professional experience in the travel and tourism industry is mandatory.

Key responsibilities

• Oversee daily operations so that service delivery is smooth and efficient.
• Handle corporate clients, maintain professional relationships and respond promptly to inquiries and requests.
• Coordinate with airlines, hotels, tour operators and suppliers for bookings and travel arrangements.
• Manage travel inquiries, quotations, reservations, bookings and itinerary coordination.
• Prepare and review quotations, proposals, itineraries and other operational documents.
• Supervise internal team members and coordinate operational tasks.
• Handle booking modifications, cancellations, complaints and operational challenges professionally.
• Maintain accurate records of bookings, client communications, supplier details and transactions.
• Monitor ongoing arrangements and ensure services meet client requirements.
• Build relationships with existing corporate clients and support new business opportunities.
• Prepare regular operational reports for management and identify process improvements.

Required profile

• Minimum 2 to 3 years of relevant experience in the travel and tourism sector, preferably in travel agency operations, tour operations or corporate travel management.
• Bachelor's degree in Travel and Tourism, Hospitality Management, Business Administration or a related field is preferred.
• Strong understanding of travel bookings, reservations, itinerary preparation, quotations and supplier coordination.
• Excellent written and verbal communication, time management, attention to detail and problem-solving skills.

Required skills

• Microsoft Office, especially Excel, Word and Outlook.
• Supplier coordination with airlines, hotels and tour operators.
• Corporate client management and operations management.

What we offer

• Competitive salary based on experience, qualifications and expertise.
• Exposure to corporate travel operations, client relationship management and travel industry partnerships.
• Opportunities for professional development and career advancement.
• A collaborative, supportive working environment.