Senior Sales Consultant - Experience Centre

About the role

Datum, a supplier of window and door systems, railings, partitions, screens, skylights and facade solutions to Nepal, is opening an Experience Centre in Gyaneshwor, Kathmandu. The Experience Concierge is the primary client-facing and commercial role, owning the journey from first enquiry through consultation, follow-up and conversion. The role combines consultative selling, client relationships, product knowledge and commercial ownership, and is primarily based at the Experience Centre.

Key responsibilities

• Receive, qualify and record enquiries across walk-ins, calls, WhatsApp, email, website, social media and referrals, then guide clients through the centre and recommend solutions
• Conduct product demonstrations and consultations, present approved quotations and negotiate within approved terms to convert opportunities into orders
• Follow up systematically on active opportunities, coordinate meetings, site visits and internal handovers, and act as the main contact through delivery, installation and handover
• Maintain the Experience Centre to standard, track samples and literature, support architect engagement programmes and workshops, and coordinate the Experience Host
• Keep client, opportunity and quotation records accurate in the company's CRM, report on enquiries, pipeline and conversion, and monitor competitors and market trends

Required profile

• Confident, well-presented communicator comfortable with premium, high-involvement customers
• Preferred: 3 to 5 years of experience in sales, business development, client relationships or client servicing, ideally in building materials, architecture, interiors, real estate, automotive, premium retail or a similar consultative environment
• Ability to learn a technical product, understand client needs and explain solutions clearly; comfort with quotations, follow-up and negotiation
• Strong written and spoken English and Nepali
• Own two-wheeler or four-wheeler with a valid licence preferred

Required skills

• CRM and ERP experience is an advantage; training is provided on Datum's system
• Comfort with Google Workspace or Microsoft Office is useful

The role is full-time, primarily based at the Experience Centre in Gyaneshwor, Kathmandu, with client and project visits as required. Compensation is competitive and depends on experience and capability, discussed directly with candidates. Selection involves an initial conversation, an in-person interview, a short practical task and a final conversation before an offer.